We currently ship our products to mainland France and all countries within the European Union.

For delivery requests outside these areas, please contact us before placing your order.

Orders are generally prepared and forwarded to our logistics partners within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

Our products are shipped from various partner logistics centers located in France and across Europe.

Estimated delivery times:

• Mainland France: 3 business days
• Belgium and Luxembourg: 5 business days
• Other European Union countries: 5 to 7 business days

These delivery times are estimates and may be extended during periods of high demand, customs inspections, or circumstances beyond our control.

Shipping costs are displayed during the checkout process.

Unless otherwise stated:

• Standard shipping: calculated automatically based on the destination.
• Free shipping: available according to promotional offers displayed on the website.

Once your order has been shipped, a tracking number will be sent to you by email when available.

You can track the progress of your shipment directly through the relevant carrier.

If you have not received your order within 30 days of shipment, please contact our customer service team.

An investigation will be opened with the carrier to locate your package or provide an appropriate solution.

If your package arrives damaged, we recommend that you:

1. Take photographs of both the package and the product.
2. Report the issue within 48 hours of delivery.
3. Contact our customer service team and provide the supporting evidence.

Customers are responsible for ensuring that the delivery information provided at checkout is accurate.

If an incorrect address results in the return of the package, reshipping fees may apply.

If you have any questions regarding your delivery, please contact our customer service team via the contact form available on our website or by email at:

contact@ajpassion.fr